VIP Customer Support Shared resource

Our client, a fast-scaling international marketing company, is a major player in the iGaming industry, with a dedicated focus on expanding operations across Asia. From deep market research and business strategy to performance-driven digital campaigns and bold creatives, the team manages the entire marketing lifecycle to help clients stay ahead in one of the world’s most competitive industries.

Perfect for those who aim to:

• Analyze Chats/Emails/Calls processed by the VIP Customer Support Agents and VIP Account Managers;

• Provide personalised, high-quality support to VIP customers across multiple brands;

• Act as the main point of contact for assigned high-value clients;

• Build and maintain strong, long-term relationships;

• Handle inquiries, issues, and escalations for different brands within the company;

• Adapt communication style and service standards according to each brand’s guidelines;

• Maintain deep knowledge of each brand’s products, services, and promotions;

• Demonstrate flexibility with schedules and workload;

• Meet KPIs related to response time, customer satisfaction, and retention.

Experience you’ll need to bring:

• 0.5+ years of experience in customer support (preferably in the field of iGaming and/or VIP customer support); 

• English proficiency at an Intermediate level or higher; 

• Spanish proficiency at an Advanced level or higher;

• Brazilian Portuguese proficiency at an Advanced level or higher;

• Knowledge of sales principles and methods; 

• Able to maintain customer confidentiality.

It's a perfect match if you have those personal features:

• Excellent verbal and written communication skills;

• Empathy;

• Out of the box thinking;

• Problem-solving skills.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;

• Global Medical Coverage;

• Growth Opportunities;

• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);

• Performance-Driven Rewards;

• Dynamic Work Environment.

Apply, and let your growth journey begin.