VIP QA Team Lead

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Perfect for those who aim to:

• Manage and guide a QA team focused on evaluating customer support calls, chats, and emails;

• Ensure all customer interactions meet high-quality standards and comply with gambling industry regulations;

• Provide regular coaching, training, and constructive feedback to QA specialists;

• Develop, calibrate, and improve QA scorecards and evaluation processes;

• Track team performance metrics and prepare quality reports for stakeholders.

Experience you'll need to bring:

• Minimum of 6 months of proven experience as a Team Lead, Manager, or Supervisor;

• Solid background in Quality Assurance for customer service (monitoring calls, chats, emails) or experience working in Customer Support environment;

• Previous experience working in the gambling, iGaming, or sports betting industry will be a plus;

• Hands-on experience in coaching staff and conducting performance reviews;

• Strong analytical mindset with a sharp eye for detail and accuracy in QA evaluations;

• Experience working with Google Sheets, ability to build simple reports based on basic/middle level functions.

It's a perfect match if you have those personal features:

• Highly autonomous self-starter who identifies weak spots, generates tasks, and fixes issues without needing micromanagement;

• Proactive problem solver who comes to management with ready solutions and ideas, rather than just reporting problems;

• Exceptionally reliable and trustworthy, taking full ownership of operations and anticipating blind spots;

• High emotional intelligence, capable of delivering sensitive feedback fairly and objectively;

• Adaptiveness to changes and ability to work in fast pacing environment.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;

• Global Medical Coverage;

• Growth Opportunities;

• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);

• Performance-Driven Rewards;

• Dynamic Work Environment.

Apply, and let your growth journey begin.