Virtual Account Manager - Estate Agency Sales
Rightmove Careers · Home-based, UK
About this role
Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen.
We’re home to the UK’s largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what’s on the market.
As the UK’s favourite property platform, Rightmove aims to give everyone the belief that they can make their move. But we know it’s not just about listings – it’s about understanding our partners and consumers and their journeys. This role sits within our Estate Agency (EA) business, where our partners are at the heart of what we do, and we’re committed to helping them succeed in an increasingly competitive market.
What you'll do:
- Proactively contact a high-volume, existing account base to establish, build, and maintain relationships via phone and video (MS Teams) across the Scotland patch.
- Understand client needs, identify growth opportunities, and present and close with relevant and bespoke solutions.
- Interpret and explain partners’ performance data through storytelling to add value and demonstrate ROI.
- Achieve weekly KPIs and performance metrics relevant to business requirements, including telephone and virtual meetings, quarterly contact rate, revenue, and retention.
- Deliver new Rightmove initiatives and business campaigns to partners.
- Identify and conduct relevant product and service training with partners to support the relationship.
- Be the main point of contact to answer partner queries, resolve problems, and provide solutions.
- Record information in relevant databases and ensure CRMs are kept up to date.
- Liaise with internal teams to build strong internal relationships and deliver the best outcomes for partners.
- Regularly share learnings with colleagues and key internal stakeholders to enhance service and product offerings.
- Prepare and plan your partner base, including weekly priorities, retention strategies, and growth opportunities.
You are someone who:
- Consistently overachieves set B2B sales targets and business KPIs.
- Thrives in and contributes to a hardworking and dynamic team.
- Able to manage partner expectations and deliver excellent service.
- Demonstrates tenacity, resilience, and flexibility.
- Thrives on taking ownership and accountability for their account base and behaviours.
- Actively exhibits a growth mindset and a willingness to learn, develop, and respond to feedback.
- Has excellent verbal and written communication skills.
- Demonstrates strong planning and organisational skills.
- Has a “can-do” approach and a growth mindset.
About Rightmove
Our vision is to give everyone the belief that they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust and belief to make it happen.
We're home to the UK's largest choice of properties, and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what's on the market.
Despite this growth, we’ve remained a friendly, supportive place to work, with employee #1 still working here! We’ve done this by placing the Rightmove Hows at the heart of everything we do. These are the essential values that reflect our culture, and include:
- We create value…by delivering results and building trust with partners and consumers.
- We think bigger…by acting with curiosity and setting bold aspirations.
- We care deeply…by being real, having fun, and valuing diversity.
- We move together…by being one team - internally collaborative, externally competitive.
- We make a difference…by focusing on delivering measurable impact.
We believe in careers that open doors and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with 88% of Rightmovers saying we’re a great place to work, we’re clearly doing something right!
If all of this has caught your eye, you may well be a Rightmover in the making......
People are the foundation of Rightmove - We’ll help you build a career on it.
What we offer
- Cash plan for dental, optical and physio treatments.
- Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.
- 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.
- Hybrid working pattern with 2 days in the office.
- Contributory stakeholder pension.
- Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life.
- Competitive compensation package.
- Paid leave for maternity, paternity, adoption & fertility.
- Travel Loans, Bike to Work scheme, Rental Deposit Loan.
- Charitable contributions through Payroll Giving and donation matching.
- Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more.
As an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy/maternity or sexual orientation.
At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success., We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.
By applying, you confirm that you are aged at least 18 or over and that you’ve read and understood our Privacy Policy, which explains how we handle and protect your personal information during the recruitment process.
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