About this role
Raisin is the world's leading platform for savings and investment products. Founded in 2012, the FinTech connects consumers with banks in the EU, the UK and the US. This gives consumers better interest rates and banks a diversified form of refinancing. Our vision is to offer savings and investments without barriers and thus open up the global 160 trillion euro market.
Raisin currently employs more than 800 people from over 75 countries worldwide. Today, the platform holds over 80 billion euros in assets from more than one million investors which have accrued over 5 billion euros in returns.
Team
The Customer Communications team at Raisin works in a dynamic environment with a strong focus on continuously improving the customer journey. As part of the team, you’ll support the optimisation of transactional and marketing messaging and help implement new ideas and features across different marketing channels.
We have an established multi-channel strategy, with everything set up and managed in one tool so we can deliver a unified and personalised customer experience across all digital touchpoints. You’ll also collaborate closely with stakeholders across the company and help implement technical solutions for customers in more than 10 markets.
Your Responsibilities
You will work very closely with team members across different countries and channels. In particular, you will have the chance to:
- Support the planning and execution of multi-channel transactional and marketing messages (e.g. email, web layers, surveys, SMS, push notifications, etc.) across different countries.
- Brief, set up and manage campaign assets, and assist with the creation of customer segments.
- Support the monitoring, analysis, reporting and documentation of campaign automations.
- Align with different stakeholders on campaign scope, messaging and testing.
- Implement, update and monitor product catalogues.
Your Profile
- Bachelor or Master student who’s excited to gain hands-on experience in the CRM Tech field (e.g. Business, Economics, Marketing, Management, Data/Analytics, Information Systems, or similar).
- First experience with CRM tools (Bloomreach, Salesforce, HubSpot) is a plus or you’re genuinely curious about how customer journeys, segmentation, and automated messaging work behind the scenes.
- You are creative and motivated.
Join our mission, join our team – and grow with us!
At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which connects more than 75 different nationalities.
As part of our team, you will benefit from:
- Employee Development Budget of €400 and one full training day per year.
- Flexible working hours, home office and 20 vacation days per year.
- Do you miss being in the office? The Deutschland Ticket gets you there, which we subsidize with €25 per month.
- Enjoy more than 50+ different sports with Urban Sports Club: We subsidize your membership with more than €20 per month.
- Hungry all the time? Snacks, daily fresh fruit as well as drinks provided at the office.
Raisin Applicant Privacy Policy
We value diversity and the unique experiences each individual brings. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply.
We are an equal opportunity employer and are committed to creating an inclusive environment for everyone, regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
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