Workplace Operations Coordinator

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

The Workplace Operations Coordinator will assist in facilitating the daily operations of an ongoing delightful experience for all employees of Lyft. They will provide consistent workplace related operational support and assist in maintaining an inclusive and safe environment for Lyft employees.

ABOUT YOU

You are an individual who possesses a strong ability to successfully prioritize and execute tasks/duties as assigned in alignment with the overall goals of the team. You have a growth mindset and know how to stay self-motivated and demonstrate a positive attitude.  You feel empowered to take initiative and lead from your seat.  You consistently demonstrate strong verbal and written communication skills.

Responsibilities:

• Represent “Lyft” culture in the office by upholding Workplace policy, standards, and best practices. 
• Assist team members by providing customer-centric and solution-oriented support for Workplace programs including but not limited to; Facilities, Amenities, Hospitality, and Events, as well as general issues and inquiries.
• Order and maintain inventory levels of various office supplies.
• Intake requests via Zendesk ticketing platform and uphold SLAs to ensure accurate and timely information and resolutions.
• Liaise with on-site vendors to execute operational needs, arrange ad-hoc event logistics, and drive facilities and maintenance efforts.
• Proactively assess and troubleshoot existing equipment and systems to ensure functionality.  
• Maintain clear and consistent communication while providing support on cross-functional projects and initiatives.
• Contribute to organization-wide goals by collaborating with teammates across all Lyft office locations.
• Support Workplace leadership with all duties as necessary.

Experience:

• Be aligned with Lyft’s Core values: Make it Happen, Uplift Others and Be Yourself
• A passion for fostering an overall positive employee experience through ongoing operational support
• Creative-problem solving with an aim to wow customers at every opportunity 
• 2+ years of customer service experience
• 2+ years in workplace or building management experience
• Possess the ability to remain agile and multi-task effectively in a fast paced environment
• Strong interpersonal and communication skills, with the ability to build relationships across departments, work collaboratively, and manage conflict constructively 
• Capable of prioritizing tasks/duties as assigned and delegating tasks as needed

Benefits:

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan with company match to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Monthly Lyft credits and complimentary Lyft Pink membership

Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the San Francisco area is $28.05 - $36.06, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.