Workplace Operations Manager

Superhuman team members in this role must be based in Berlin, and they must be able to collaborate in person all week.

About Superhuman

Grammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Coda’s collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com.

The Opportunity

To achieve our ambitious goals, we’re looking for a Workplace Operations Manager to join our Workplace Experience team. At Superhuman, we believe that where and how we work directly influences how we connect, create, and thrive. We’re seeking a Workplace Operations Manager to oversee the operational performance of our Berlin Hub and ensure the space runs safely, efficiently, and reliably as our team continues to grow.

Reporting to the Senior Manager, Workplace Experience, this role focuses on the operational backbone of the workplace—including building systems, vendor management, safety compliance, and sustainability initiatives. You will help ensure the hub operates smoothly day-to-day while supporting a high-quality environment where employees can collaborate, focus, and do their best work.

As a Workplace Operations Manager, you will:

• Own Workplace Operations - Manage all facility operations for the Berlin Hub, including building systems (HVAC, electrical, plumbing), preventative maintenance programs, and reactive repairs.
• Manage Vendors & Services - Own vendor relationships end-to-end, including contract negotiation, SLA tracking, performance management, and cost optimization.
• Partner with Building Management - Work closely with the landlord and property management teams to ensure smooth daily building operations and resolve infrastructure issues.
• Drive Safety & Compliance - Ensure compliance with German occupational health, fire safety, and workplace regulations. Coordinate inspections, documentation, drills, and workplace readiness.
• Lead Emergency Preparedness - Support emergency response planning and business continuity efforts in partnership with Global Security and IT.
• Support Space Planning & Hub Readiness - Partner with Workplace Experience and Real Estate teams to support seating strategy, capacity planning, and space optimization.
• Drive Sustainability Initiatives - Support workplace sustainability efforts, including energy efficiency, waste reduction, and responsible procurement practices.
• Track Workplace Performance - Oversee operational reporting, including energy consumption, maintenance costs, space utilization, and workplace KPIs.
• Build Scalable Systems - Develop operational processes, documentation, and reporting structures that support long-term workplace growth in Berlin.
• Partner Across Teams - Collaborate with IT, Security, Finance, Legal, and People teams to ensure a reliable and well-run workplace.

Qualifications

• 5+ years of workplace operations, facilities management, or technical building operations experience.
• Experience supporting operations in a large or growing office environment.
• Strong knowledge of vendor management, facilities systems, and preventative maintenance programs.
• Familiarity with workplace safety, regulatory compliance, and building operations in Germany.
• Strong organizational and problem-solving skills with a proactive approach to operational improvements.
• Ability to balance operational reliability with a people-centered workplace experience.
• Strong communication skills and ability to collaborate with internal teams, vendors, and building partners.
• Experience working with workplace management systems, ticketing tools, or facilities platforms is a plus.
• A mindset of ownership and continuous improvement in workplace operations.
• Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments.

Support for you, professionally and personally

• Professional growth: We believe that autonomy and trust are key to empowering our team members to do their best, most innovative work in a way that aligns with their interests, talents, and well-being. We also support professional development and advancement with training, coaching, and regular feedback.
• A connected team: Superhuman builds a product that helps people connect, and we apply this mindset to our own team. Our remote-first hybrid model enables a highly collaborative culture supported by our values. We work to foster belonging among team members in a variety of ways. This includes our employee resource groups, Superhuman Circles, which promote connection among those with shared identities including BIPOC and LGBTQIA+ team members, women, and parents. We also celebrate our colleagues and accomplishments with global, local, and team-specific programs. 
• Comprehensive benefits for candidates based in Germany: Superhuman offers all team members competitive pay along with a benefits package encompassing life care (including mental health care and risk benefits) and ample and defined time off. We also offer support to set up a home office, wellness and pet care stipends, learning and development opportunities, and more.
• Relocation Support: Superhuman provides comprehensive relocation support to make your move to Berlin seamless. Our package includes visa assistance, destination services to help you and your family settle in comfortably, and a relocation bonus to cover additional expenses, such as temporary housing.

We encourage you to apply

At Superhuman, we value our differences, and we encourage all to apply. Superhuman is an equal-opportunity company. We do not discriminate on the basis of race or ethnic origin, religion or belief, gender, disability, sexual identity, or age.

For more details about the personal data Superhuman collects during the recruitment process, for what purposes, and how you can address your rights, please see the Superhuman Data Privacy Notice for Candidates here.